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Privacy Statement

Roberts-McClure Insurance is committed to respecting the personal privacy of individuals who visit our Web site or utilize or brokerage services. This page summarizes our privacy policy and practices.


  • Roberts-McClure Insurance does not automatically gather any personal information from you, such as your name, phone number, e-mail or street address during your visit to our Web site. This information is only obtained if you supply it voluntarily, usually through contacting us via e-mail.
  • All personal information you do provide is protected under the federal Privacy Act.
  • Roberts-McClure Insurance does not use ‘cookies’ to track how visitors use our Web site. (“Cookies” are meaningless session identification numbers that exist in your browser’s temporary memory only and are deleted when you close your browser.)
  • Visitor information is not disclosed to anyone except Roberts-McClure Insurance personnel who need the information, e.g., to respond to a request. The information you give us will not be shared with another organization.

Brokerage Services


In order to acquire, renew or remarket an insurance product for a client, a broker needs to collect personal information about the client. The Broker will only collect, use and disclose such personal information in such a manner that a reasonable person would consider appropriate in the circumstances.


Depending on the type of insurance policy to be issued, the Broker may collect the following information:

  • basic information such as name, address, telephone and fax numbers, e-mail address, birth date and marital status
  • claims history and credit and past payment records
  • financial information
  • medical information
  • driver’s record
  • employment information


Information collected under section 2 (“Collection”) may be used for the following purposes:

  • to enable the Broker to acquire renew or remarket an insurance policy
  • to assist the Client and assess his/her ongoing needs for insurance
  • to assess the Client’s need for and to offer other products, such as financial products
  • to ensure that Client information is accurate and up-to-date
  • to protect the Broker and/or insurer against inaccuracy


The Broker may disclose Client personal information to the following third parties:

  • insurance companies
  • other brokers
  • credit organizations
  • professionals working on behalf of the broker or insurer such as adjusters and lawyers
  • financial institutions
  • medical professionals
  • employer of the insured (commercial policies only)


The Broker may obtain Client personal information from the following third parties:

  • insurance companies
  • other brokers
  • credit organizations
  • motor vehicle and driver licensing authorities
  • financial institutions
  • medical professionals


The Client may refuse to consent to the collection, use or disclosure of personal information. The Client may also withdraw a previously given consent at any time. However, depending on the type of insurance policy to be issued, a refusal to provide consent or a future withdrawal of consent may result in the Broker’s inability to acquire/renew insurance and/or in the cancellation of a policy.


The Client must provide the Broker with accurate and up-to- date personal information. The Client’s failure to do so will inhibit or prevent the Broker from properly advising or representing the Client. The Client must immediately inform the Broker of any new or changed information.


The Broker is committed to applying relevant laws and principles regarding privacy and confidentiality of personal information. For more information on the Broker’s privacy policy and procedures, please contact the Broker’s “Privacy Officer”.

If you have questions regarding the Privacy Act you may wish to contact the Office of the Privacy Commissioner by calling 1-800-267-0441 or via the Internet at www.priv.gc.ca.

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